Contact Us
Thank you for choosing Silkhighcat, operated by Mirthavia Inc.
We are committed to providing a reliable and welcoming shopping experience centered around thoughtfully selected Christmas, holiday, and seasonal products.
Whether you would like to learn more about product dimensions, materials, product use and care, holiday decorating ideas, or other product-related information, our customer support team is available to assist you.
If you have questions regarding an existing order, shipping, delivery tracking, product support, or potential wholesale and business opportunities, please contact us using the information below.
Customer Support Center
Email: silkhighwaycat@gmail.com
Our team reviews customer inquiries during normal business hours and aims to provide a helpful response within approximately 1–2 business days.
For order-related inquiries, please include your Order Number and the email address used during checkout so that we can locate your order and assist you more efficiently.
For faster assistance, you may also include your Order Number in the subject line of your email.
Phone
Customer Service Line: +1 (307) 200-2803
Service Hours: Monday – Friday | 9:00 AM to 6:00 PM (EST)
Availability may vary on public holidays or during periods of unusually high customer support demand.
Order & Shipping Support
When contacting us about an order, please provide as much relevant information as possible, including:
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Your Order Number;
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The email address used during checkout;
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A clear description of your question or issue;
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Relevant tracking information, where applicable; and
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Photographs or video if your inquiry relates to a damaged, defective, incorrect, or missing item.
Providing this information in your initial message can help us review your request more efficiently.
For detailed information regarding delivery timelines, tracking, fulfillment, and international shipments, please review our Shipping Policy.
For questions regarding damaged products, incorrect items, refunds, or other eligible order issues, please review our Return & Refund Policy.
Product Questions
If you need additional information before placing an order, you are welcome to contact us regarding:
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Product dimensions;
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Materials and product details;
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Product use and care;
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Available styles or variations;
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Seasonal decorating ideas; or
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Other product-related questions.
We will make reasonable efforts to provide accurate and helpful information based on the product details available to us.
Wholesale & Business Inquiries
For potential wholesale, partnership, or other business-related inquiries, please contact us by email at:
Please include “Business Inquiry” or “Wholesale Inquiry” in the subject line and provide relevant information regarding your request.
Submitting an inquiry does not guarantee the availability or acceptance of any wholesale, partnership, or business arrangement.
Company Information & Operations
Silkhighcat is a Christmas, holiday, and seasonal products brand operated by Mirthavia Inc.
Our business operations may include product sourcing, supplier coordination, order fulfillment, logistics management, customer support, and other activities necessary to operate our online storefront and serve customers in different regions.
Our registered operating information is:
Brand: Silkhighcat
Operating Company: Mirthavia Inc
Company Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Website: https://silkhighcat.com
Additional Contact Information
For general customer support, order questions, shipping assistance, product inquiries, or other customer service matters:
Email: silkhighwaycat@gmail.com
Phone: +1 (307) 200-2803
Business Hours: Monday – Friday | 9:00 AM to 6:00 PM (EST)
Please note that our registered company address is provided for business identification and correspondence purposes.
Do not return products to this address without prior written authorization from our customer support team.
If a return is required as part of an approved claim, our team will provide the applicable return instructions in accordance with our Return & Refund Policy.
We sincerely appreciate your trust in Silkhighcat.
Our goal is to provide thoughtfully selected seasonal products and responsive customer support to help make your Christmas and holiday shopping experience as smooth and enjoyable as possible.