Return Policy

Effective Date: September 21, 2026

At Silkhighcat, operated by Mirthavia Inc, we are committed to providing carefully selected Christmas, holiday, and seasonal products. If you experience any issue with your order or delivery, please contact our customer support team at silkhighwaycat@gmail.com and include your Order Number and the email address used at checkout so we can assist you efficiently.

1. Final Sale Policy

Unless otherwise required by applicable law, purchases completed through our online storefront are considered final.

We generally do not accept standard returns or exchanges for reasons such as change of mind, personal preference, or ordering the wrong item.

However, we may provide an appropriate remedy in cases involving:

  • Confirmed manufacturing defects;

  • Products damaged during transit;

  • Incorrect items received; or

  • Other qualifying order fulfillment issues.

Nothing in this policy limits or excludes any mandatory consumer rights available under applicable law.

2. Shipping Damage, Product Defects & Incorrect Items

We make reasonable efforts to ensure that our Christmas decorations, holiday décor, gifts, accessories, and other seasonal products are properly inspected and packaged before shipment.

If your order arrives damaged, contains a manufacturing defect, or does not match the items shown on your order confirmation, please inspect the shipment promptly and contact us within seven (7) calendar days of the confirmed delivery date.

Claims submitted after this period may be more difficult to verify. However, any rights available to you under applicable law will remain unaffected.

3. How to Submit a Claim

To request a review, please email silkhighwaycat@gmail.com and provide the following information:

  • Your Order Number or Order Reference;

  • The email address used during checkout;

  • A clear description of the issue;

  • Clear photographs or video showing the damage, defect, packaging issue, or incorrect item; and

  • Any additional information reasonably requested by our customer support team.

Each claim will be reviewed individually based on the available information and circumstances.

If your claim is approved, we may offer an appropriate resolution, which may include:

  • A replacement item;

  • A partial refund;

  • Store credit, where appropriate; or

  • A full refund.

The appropriate remedy may vary depending on product availability, the nature of the issue, and applicable law.

4. Refund Processing Time

If a full or partial refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow approximately 7 to 12 business days for an approved refund to appear on your account after it has been processed.

Actual processing times may vary depending on your bank, card issuer, payment provider, or financial institution.

5. Exchange Policy

Silkhighcat does not generally offer conventional exchanges for reasons such as size preference, style preference, color preference, personal preference, or change of mind.

Where a claim involving damage, a manufacturing defect, or an incorrect item is approved, we may provide a replacement when an appropriate replacement product is available.

If a replacement is unavailable, another resolution, such as a partial or full refund, may be offered as appropriate.

6. Unauthorized Returns

Please do not return any product to our company address, warehouse, supplier, or fulfillment center unless you have received prior written authorization from our customer support team.

Returns sent without prior authorization may not be accepted or processed.

Sending a product back without prior approval does not automatically qualify the order for a refund, replacement, exchange, or store credit.

If a return is required as part of an approved claim, our customer support team will provide the applicable return instructions.

7. Customer Support Contact

For claim submissions or questions regarding this Return & Refund Policy, please contact us using the information below:

Brand: Silkhighcat
Operating Company: Mirthavia Inc
Email: silkhighwaycat@gmail.com
Phone: +1 (307) 200-2803
Company Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Website: https://silkhighcat.com

For faster assistance, please include your Order Number and the email address used to place the order in your initial message.