Shipping Policy

Effective Date: September 21, 2026

Thank you for choosing Silkhighcat, operated by Mirthavia Inc, for your Christmas, holiday, and seasonal shopping needs. This Shipping Policy explains our order processing procedures, estimated delivery timelines, tracking practices, and other important information related to the shipment of your order.

1. Order Preparation & Fulfillment

Every order is carefully reviewed and securely packaged to help protect your Christmas decorations, holiday gifts, seasonal décor, accessories, and related products during transit.

Please allow approximately three (3) business days for order processing before your items are handed over to our shipping or logistics partners.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of increased demand, including major holiday seasons, processing times may occasionally take longer than usual.

2. Shipping Costs & Estimated Delivery Times

We provide global flat-rate shipping at $5.99 USD per order unless otherwise stated at checkout.

After your order has been dispatched, international delivery generally takes approximately 10 to 20 business days, depending on factors such as:

  • The delivery destination;

  • Carrier and logistics network conditions;

  • Customs processing;

  • Seasonal shipping demand;

  • Local delivery conditions; and

  • Other circumstances outside our reasonable control.

All delivery timeframes are estimates only and do not constitute guaranteed delivery dates.

3. Customs Processing & Unexpected Delays

Occasionally, shipments may experience delays caused by circumstances outside our reasonable control, including:

  • Severe weather;

  • Carrier congestion;

  • Peak holiday shipping demand;

  • Customs inspections;

  • Border processing;

  • Transportation disruptions;

  • Local delivery restrictions; or

  • Other unforeseen logistical events.

We appreciate your patience and understanding if your shipment is affected by these circumstances.

4. Parcel Tracking & Shipping Updates

Once your order has been dispatched, a shipping confirmation email containing your tracking information will generally be sent to the email address associated with your order.

You may be able to track your shipment through the applicable carrier's official tracking system or through international tracking services such as 17TRACK.

Please note that tracking information may require approximately 24 to 72 hours after dispatch to become active or display updated movement.

Temporary delays in tracking updates do not necessarily indicate that a shipment has stopped moving or has been lost.

5. Split Shipments

To help fulfill and deliver your order efficiently, orders containing multiple items may be shipped separately from different fulfillment centers, warehouses, suppliers, or logistics facilities.

If your order is divided into multiple shipments, you may receive separate tracking numbers and shipping confirmation emails for each package.

Receiving multiple packages for one order does not necessarily indicate that any item is missing.

6. Order Changes & Address Corrections

Requests to modify an order or change a shipping address should be submitted within twelve (12) hours after the order is placed.

Please email silkhighwaycat@gmail.com with the subject line:

Urgent: Order Amendment

Your message should include:

  • Your Order Number;

  • The email address used to place the order;

  • The requested change; and

  • Any corrected shipping information, if applicable.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, changes may no longer be possible.

Customers are responsible for reviewing their shipping information carefully before completing an order.

7. Missed Deliveries & Unclaimed Packages

If a carrier is unable to complete delivery, it may leave delivery instructions, attempt redelivery, or direct the package to a local collection point, postal facility, or other designated pickup location.

Customers are responsible for following the carrier's instructions and arranging redelivery or collection where required.

To the extent permitted by applicable law, Silkhighcat may not be responsible for packages that are returned, delayed, or otherwise affected due to:

  • Incorrect or incomplete shipping information provided by the customer;

  • Failure to collect a package within the carrier's specified timeframe;

  • Failure to respond to carrier delivery notices; or

  • Refusal of delivery without prior authorization.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

8. Delayed Tracking & Shipment Inquiries

If your tracking information has shown movement or updates within the previous seven (7) days, the shipment will generally be considered to be progressing through the carrier or logistics network.

If there has been no tracking update for more than seven (7) consecutive days, please contact us at silkhighwaycat@gmail.com and provide:

  • Your Order Number; and

  • The email address used to place your order.

Our customer support team may contact the applicable carrier or logistics provider to request additional information regarding the shipment.

Please note that carrier investigations and responses may require additional processing time.

9. Lost Packages & Confirmed Deliveries

Packages Confirmed Lost in Transit

If the applicable shipping carrier or logistics provider officially confirms that your package was lost before successful delivery, Silkhighcat may provide an appropriate resolution, such as a replacement or refund, in accordance with our applicable policies and legal obligations.

The appropriate resolution may depend on the circumstances of the shipment, product availability, and applicable law.

Packages Marked as Delivered

If the carrier tracking information shows that a package has been successfully delivered, customers should first:

  • Carefully check the delivery location;

  • Ask household members or neighbors where appropriate;

  • Review any available delivery photographs or carrier notes;

  • Check with building management, reception, concierge, or mailroom staff where applicable; and

  • Contact the delivery carrier for additional delivery details.

Where permitted by applicable law, Silkhighcat may not be responsible for packages that are lost, misplaced, or stolen after confirmed delivery.

However, we encourage customers experiencing a delivery issue to contact our customer support team so that we may review the available information and determine whether additional assistance can be provided.

Nothing in this section limits any mandatory consumer rights available under applicable law.

10. International Fulfillment Network

To serve customers in different countries and regions, Silkhighcat may fulfill and ship orders through logistics partners, suppliers, warehouses, or fulfillment centers located in different parts of the world.

Depending on product availability and the customer's delivery destination, an order may be shipped from fulfillment locations in:

  • North America;

  • Europe;

  • Australia;

  • Asia; or

  • Other international regions.

The shipping origin of a particular product or order may therefore differ from the registered business address of Mirthavia Inc.

11. Customs Duties, Taxes & Import Charges

International orders may be subject to customs duties, VAT, import taxes, brokerage charges, handling charges, or other fees imposed by the destination country's customs authorities, government agencies, postal operators, or carriers.

Unless expressly stated otherwise at checkout, these additional charges are not included in the product price or shipping fee and are generally the customer's responsibility.

Customs regulations vary by country. Customers are encouraged to consult their local customs authority if they are uncertain about potential import charges.

We are not responsible for delays caused by customs inspections or customs clearance procedures.

12. Important Shipping Disclaimers

Please note the following:

  • All stated shipping and delivery timelines are estimates and are not guaranteed delivery dates.

  • Customers are responsible for providing complete and accurate shipping information at checkout.

  • Delivery availability, carrier service levels, and transit times may vary by destination.

  • Tracking updates may occasionally be delayed or temporarily unavailable.

  • Orders may be divided into multiple shipments when necessary.

  • International shipments may be subject to customs inspections and additional import-related charges.

  • Shipping routes, carriers, warehouses, suppliers, and fulfillment locations may vary depending on product availability and destination.

  • Risk of loss and responsibility for shipments will be determined in accordance with applicable law and the terms governing the applicable shipment.

Nothing in this Shipping Policy is intended to limit or exclude any consumer rights that cannot lawfully be limited or excluded.

13. Customer Service & Shipping Support

If you need assistance regarding an order, delivery, tracking information, or shipment issue, please contact our customer support team:

Brand: Silkhighcat
Operating Company: Mirthavia Inc
Email: silkhighwaycat@gmail.com
Phone: +1 (307) 200-2803
Company Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Website: https://silkhighcat.com

For faster assistance, please include your Order Number and the email address used to place your order in your initial message.